About DIY Indoor Air Quality

• What does DIY Indoor Air Quality do?
  DIY Indoor Air Quality is an online retail company specializing in selling and shipping high-quality air filtration systems for homeowners.

• Where is DIY Indoor Air Quality located?
  DIY Indoor Air Quality is a Toronto ON Canada & Austin TX USA -based company that offers online services to homeowners across the United States and Canada. 

• How can I get in touch with DIY Indoor Air Quality?
  If you have any questions, please feel free to contact us via our contact page, live chat or email. We are always here to assist you!
  
  

Order Issues

• How can I cancel or make changes to my order?
  Orders can be cancelled or changed within 24 hours of placement if they have not been shipped or are not custom orders. For cancellations or changes, please get in touch with us as soon as possible. All orders are confirmed for completeness prior to shipping.
  
  

Shipping and Returns

• What is your return policy? Can I exchange an item after I receive it?
  We offer a 30-day return policy on all unopened products and kits. Exchanges are possible within the same period.

• My order arrived damaged, what should I do?
  If your order arrives damaged, please contact our customer service immediately.
  
  

Shipping and Delivery

• How will my product be shipped?
  Products are shipped using various methods and come directly from our warehouse or the manufacturer.

• When will my order be shipped?
  You will receive an order confirmation email and a shipping notification email once your order is shipped.

• What if I don't receive a shipping notification?
  If you do not receive a shipping notification after the specified processing time but have received an order confirmation email, your order is still being processed. If you did not receive an order confirmation email, please contact us and verify your email address. 

• What is the difference between processing and shipping times?
  Processing time refers to the time it takes to confirm, pick, package, and load your order, while shipping time is the time it takes for the shipping company to deliver your product. 

• What if my product is on backorder?
  Back-ordered products will display estimated ship times from the manufacturer. You may place your purchase, and you will be on the list to receive it when the product becomes available.

• How can I track my order?
  You will receive a tracking number via email once your order has been shipped.

• What if my order arrives damaged?
  Please check for visible and concealed damage when you receive your order. If you discover any issues, please let us know immediately.

• How will my order be delivered?
  We offer Canada Post, United States Postal Service, UPS, Fedex and Lift-Gate Service & Curb-Side Delivery. Customers can also opt for our White-Glove Service upon special request.

• Do you ship internationally?
  We only offer shipping services to customers residing in Canada and the United States.

About Our Air Filtration Systems

• Is any installation support available for the product kits purchased from DIY Indoor Air Quality?
  Yes, we offer 90 minutes of live installation support through various channels such as FaceTime, Zoom, Telephone, and Chat. 

• How do I know which filtration system to purchase?
  Please get in touch with us for guidance on choosing the right air filtration system for your home or business. 

• How often should I change the air filter in my air filtration system?
  Changing the air filter consistent with the manufacturer’s recommendations and depending on usage and the type of air filter.

• What is the warranty on my air filtration system?
  The warranty duration may vary by manufacturer. Please check the manufacturer's warranty information for details. 

Other Potential FAQs

Order Issues

• Do you price match?
  As we provide complete installation kits and professional live installation support price matching is not possible.
  
  

Billing & Payment

• Do you offer extended warranty protection?
  No manufacturers’ warranties apply only.

 

Shipping & Delivery

• Can I pick up my order at the freight terminal?
  Yes, by special arrangement, please contact customer service when placing your order.
  
  
• Can I request a small truck for delivery?
  Yes, by special arrangement, please contact customer service when placing your order. 

• Will the freight carrier deliver to my garage or door?
  Yes in some circumstance but not to all delivery addresses, please contact customer service when placing your order. 

• Will the freight carrier deliver without a signature?
  No, Delivery confirmation is always required.

• Do you offer expedited shipping?
  Yes, by special arrangement, please contact customer service when placing your order.
  
  

Local Pickup

• How Do I Update My Pickup Location?
  Please contact customer service when placing your order.

• How Do I Place a Local Pickup Order?
  Local Pick Up Orders are not available, all products are shipped from our facilities.

• Which Payment Methods Are Accepted?
  Visa, MasterCard, AMEX, Discover, Interac E-Transfer, AfterPay and Wire Transfer